Privacy Notice

This Policy Notice sets out the basis for which any of your personal data is collected and processed by us.

Personal Data

"Personal Data" is data that identifies an individual, including but not limited to

Name

Email address

Postal address

Account details and related contact information

Contact number

Date of birth

Identification number

Localisation information

Photographic, telephonic, and other such electronic recordings

The data we collect

We collect and process your personal data mainly to provide you with access to our services and products, and to help us improve same.

We may collect personal data about you from different sources, data including the following:

Data given to us directly by yourself

Data collected automatically when you use this Website

Scope of Processing

This site will process personal data for the following purposes only, namely:

To be able to provide the product or service that you have applied for, in order to fulfil our contract with you

To provide you with statements and other data regarding those products and services

For internal assessment and analysis (including behaviour scoring, market, product analysis and in order to protect our legitimate interest)

For direct marketing, such as to inform you, by email, telephone, e-mail or other electronic means, about other products and services supplied by this website, its subsidiaries, associates, agents and by other carefully selected third parties, and for research purposes

We may use your data to protect you in the following ways:

We may record phone calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service

Your data may be transferred to and stored in locations outside the European Economic Area (EEA), including countries that may not have the same level of protection for personal data. When we do this, we will make sure that it has an appropriate level of protection and that the transfer is lawful. We may need to transfer your data in this way to carry out our contract with you, to fulfil a legal obligation, to protect the public interest and/or for our legitimate interests.

Other Products and Services

From time to time we would like to tell you about our other products and services, and those arranged by us with other suppliers such as insurance companies.

Any personal data you provide in the process of enquiring/ arranging any of our other products and services is provided in the strictest confidence. We will only use this for the purposes specified in your enquiry and we will never pass your personal details to these third parties or any other companies for any other reason.

If you have already provided your consent, we will continue to rely on this permission until you request us to stop sending you data.

Data we share

Your personal data may be disclosed to or exchanged with all employees of this website and its subsidiaries, and their consultants, associates and agents.

We do not share personal data with companies, organisations and individuals outside of the website unless one of the following circumstances applies:

With your consent - We will share personal data with companies, organisations or individuals outside of the Website when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal data

For external processing - We provide personal data to trusted businesses or persons to whom we may outsource certain functions from time to time, in order to provide you with the products or services you have requested, and in compliance with our Privacy Notice and any other appropriate confidentiality and security measures

For legal reasons - We will share personal data with companies, organisations or individuals outside of the website if we have a good-faith belief that access, use, preservation or disclosure of the data is reasonably necessary to:

meet any applicable law, regulation, legal process or enforceable governmental request

enforce applicable terms of service, including investigation of potential violations

detect, prevent, or otherwise address fraud

protect against harm to the rights, property or safety of the website, our users or the public as required or permitted by law

We may share non-personally identifiable data publicly. For example, we may share data publicly to show trends to about the general use of our services.

Data Retention

We will not retain your personal data for longer than it is required for the maintenance of your relationship with us, or for any legal or regulatory requirements.

Data Security

We make sure to use reasonable measures to protect the personal data within the website. If you have reason to believe that your interaction with us is no longer secure, please immediately advise us.

Cookies

When you visit this Website, the server automatically records details about you, such as IP address, the website from which you where redirected to this website, type of browser and website pages visited by you including date and duration.

We will use your personal data:

for the purposes of technical administration and research & development of the Website

for user administration and marketing

to inform you about our services and products

Data Subject Rights

Your rights in connection with personal data under certain circumstances, by law you have the right to

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and how we process it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.

Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal data to another party.

Access Requests and Marketing Options

If you wish to exercise your rights or change your marketing preferences, you may do so,

directly by submitting a written request to us sending an email to privacy@finora24.com

Updates to this Privacy Notice

We reserve the right to update* this privacy notice at any time. The updated privacy notice will be published on our website and available here. If you have any questions about this Privacy Notice, please contact us at info@finora24.com

*Last update on 06 October 2022